Here at Stun Gun Protection, our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.

Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. Only items with warranties can be returned outside 30 days (see warranty policy).

If you need to return an order, please read the following:

• Contact us by email and ask for an RMA number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you.
  
  
• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at Stun Gun Protection. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
  
  
• Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $8.50 for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost - visit our shipping policy for those costs). If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
  
  
  Special exceptions for returning your order MAY be made on a CASE-BY-CASE basis. We will NOT accept returns because the product is "too big", "too small", "does not fit in with the area", etc. If you have questions about a specific camera, please contact us by phone or email. If a return is authorized for a refund, the item(s) being returned are subject to deductions for shipping costs and a 25% restocking fee.
  
  
• IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.